Customer experience

As consumers grow more demanding, insurers would do well to anticipate customer concerns and offer instruction on how to avoid them; but first, they need executive buy-in.

The new version of document management and workflow software is designed to increase functionality and security with added features.

Life insurer looks to offer a more efficient life insurance application and delivery experience.

The ease with which social media is ignored could be its greatest strength, according to Novarica's Matt Josefowicz.

InsuranceSuite chosen by the P&C insurer for rating, underwriting, policy admin, billing and claims management purposes.

USAA, a direct seller and one of the first insurers to adapt to social networking, is also, according to J.D. Power, the most trusted brand in the industry.

Operational efficiency and underwriting discipline are crucial for growth and therefore are dictating commercial lines carriers’ technology purchases, according to a report from Novarica.

Software designed to help address cost barriers created by the high costs of in-car telematics devices.

Esurance has selected Modus as its telematics vendor for the DriveSense program, which is deployed across the United States. Modus is providing its full-service UBI solution including logistics, integration, application development, data warehousing and support services.

Erie Insurance leads the way as six insurers score customer satisfaction ratings above the industry average.