Customer experience

Website also designed to enable an electronic payment method called ePayment Plus.

The White House on the evening of July 2, in a blog posting from Valerie Jarrett, senior advisor to the President, announced it will suspend for one year reporting requirements in 2014 for larger employers to demonstrate compliance with a mandate to offer employees health insurance coverage, and not enforce financial penalties for larger employers that fail to comply until 2015, one year later than authorized in the Affordable Care Act.

Insurance QuickPass designed to digitize insurance policies in an app for drivers.

Increasingly sophisticated user expectations drive tech market, Celent says, as insurers look for ways to differentiate commoditized products.

Cloud applications and Web services help insurers improve their time to market. They can launch new products and services, and address competitive pressures proactively.

Product development and marketing are slated for the largest analytics investments, and most P&C insurers plan to increase spending.

Customers increasingly want the convenience of mobile-based payment options, and insurers are finding a host of benefits to offering it, including increased customer retention, lower costs and more consistent levels of service.

Mallika Madakasira, insights manager for Blue Shield of California, discusses customers' growing expectations for responsiveness.

Agent and consumer portals, business intelligence and core systems revamps are top priorities, as personal lines insurers concentrate on growth, expense reduction and improving underwriting results, Novarica says.

MyFirstAm designed to provide users with access to title order status and the ability to place customer service requests.