Customer experience

Insurer looks to ForgeRock’s architecture to provide the power, economics and agility required to establish secure access controls for mission-critical applications at scale across any population.

To expand its product offerings, distribution and geographic presence, Nevada General Insurance, a midsize P&C insurer, replaced its Web portal for policy quoting, issuance and endorsements with a packaged solution and integrated it with the policy administration system, enabling agent and direct-to-consumer sales.

Gartner analysts review mobile operating systems and the basic elements of mobile device management.

The hyper-connected consumer of the next generation will expect a highly tailored customer experience, and it can't hurt to start anticipating these needs now.

Personal lines insurer looks to Insurer Policy and Insurer Analytics to provide a new foundation for customer service.

Wynsure system also designed to deliver self-service functions for producers, employers, employees and employee benefits administrators.

Website also designed to enable an electronic payment method called ePayment Plus.

The White House on the evening of July 2, in a blog posting from Valerie Jarrett, senior advisor to the President, announced it will suspend for one year reporting requirements in 2014 for larger employers to demonstrate compliance with a mandate to offer employees health insurance coverage, and not enforce financial penalties for larger employers that fail to comply until 2015, one year later than authorized in the Affordable Care Act.

Insurance QuickPass designed to digitize insurance policies in an app for drivers.

Increasingly sophisticated user expectations drive tech market, Celent says, as insurers look for ways to differentiate commoditized products.