Customer experience

Security and integration are two of the four most important considerations when entering the mobile space or improving what you already have.

CEOs and other senior executives are increasingly engaged as their companies step up efforts to build digital enterprises.

Allianz Life looks to improve its customer service and product development with new core system.

While vendors are optimistic about revenue growth over the next few years, a new report from Aite Group urges them to do a better job of aligning with P&C carrier needs.

Calling an insurance agent or broker is one of the least attractive options for getting information about health insurance plans, according to new survey results from Forrester.

Celent warns of a dramatic shift in the technology that group-enrollment insurers use to gain consumers’ attention and interact with them.

Online and mobile platforms are supported with latest update.

Employee benefits mobile platform upgraded to accept vision claims, provide ID card through app.

The shift to digital means carriers must focus on sales and service portals, agency management and compensation systems.

The new version, ForeSight 6.0, is designed to have improved tablet functionality and added customization.