Customer experience

Insurer bolsters claims operations with additional staff and by partnering with a catastrophe response firm, as well as enabling a toll-free number for filing claims.

ABI Research outlines radical changes to the auto insurance industry in a new report.

Insurers and agents need to build more agility into their relationships in order to deliver the type of customer experience that will be required in the future.

BeyondKey Systems announced two new mobile apps today at the IASA Education Conference and Business Show. The apps are designed to improve customer service and customer retention, as well as provide better education tools for agents and consumers while reducing costs thru improved operational efficiency.

Brotherhood Mutual Insurance Company, an insurer of churches and related ministries, has selected Thunderhead.com, a provider of customer experience management solutions, to support all enterprise customer communications activity.

A fruitful group discussion on social media among ACORDLOMA attendees unveiled shared experiences and progress being made with social business.

New report from Strategy Meets Action outlines the transformation currently underway for portals, underlining the importance of building a robust enterprise-portal-technology platform.

J.D. Power report ranks auto insurers' websites on shopping and self-service, and finds that web-usability trumps price among customers.

Mobility has moved from being a business convenience to an opportunity over the past two years, and insurers are turning to customer service to take advantage of that.

App designed to provide instant access to coverage information, proof of insurance, claim submissions and roadside assistance.