Customer experience

Updated app designed to enable policyholders to expedite claim appraisals.

Sensing an opportunity among small commercial buyers, ACE Commercial Risk Services created a simpler international travel package policy and a Web-based platform to support it.

Learn how the UK’s original insurance comparison site increased online form conversions, reduced the time required to identify and resolve website issues, and significantly improved their overall online customer experience.

A committee of 11 insurer CIOs has selected nominees for the second-annual Novarica Research Council Impact Awards. Nominees include: AIG, Aegis, Erie Family Life, Great American, Nevada General, PURE, RLI and XL.

A survey of 1,000 drivers indicates they want more severe coverage penalties for phone use while driving.

Customers who use the service centers get their repaired vehicle back four days faster, on average, the insurer said.

IBM says software should enable the insurer to turn social media into an actionable communications channel.

Insurer will customize and brand the mobile app while integrating it with their core back-end systems using existing Web services.

INN developed the ranking in partnership with Celent, an independent business research and advisory service with a specialization in insurance technology. Celent facilitated survey development, data collection and analysis. The result is an insightful set of rankings based on objective peer review.

Mphasis, an IT services provider, has launched its Billing as a Service (BaaS) solution for the insurance industry. BaaS is a cloud-based solution that enables carriers to manage their complex billing requirements.