Customer experience

Front-end systems and devices for customer engagement are getting more sophisticated, but back-end integration challenges are preventing insurers from taking advantage of them, survey shows.

The shift to digital means carriers must focus on sales and service portals, agency management and compensation systems.

Online distribution isn't just for personal auto anymore. Insurers are now expanding electronic application functionality to small commercial, life and annuity and beyond, leveraging business rules and third-party data to satisfy consumers and agents, expand their reach and shrink sales cycles.

Insurance can be complicated and even the best-informed consumer wants advice - from family, friends and professionals. And that's where the opportunity for differentiation lays for insurers.

The technology, legal framework and customer expectations have reached a point where carriers need to implement e-signature capabilities, according to Novarica.

A guide to get insurers up to speed in social spaces, which aren't going away any time soon.

Social media and mobile computing serve as a backdrop for several of Deloitte’s insurance tech trends and opportunities for 2013.

Social media and digitization have made it easy to get closer to customers; the question is how to use that knowledge and access without becoming invasive.

Insurer looks to ForgeRock’s architecture to provide the power, economics and agility required to establish secure access controls for mission-critical applications at scale across any population.

To expand its product offerings, distribution and geographic presence, Nevada General Insurance, a midsize P&C insurer, replaced its Web portal for policy quoting, issuance and endorsements with a packaged solution and integrated it with the policy administration system, enabling agent and direct-to-consumer sales.