Customer experience

New report from Strategy Meets Action outlines the transformation currently underway for portals, underlining the importance of building a robust enterprise-portal-technology platform.

J.D. Power report ranks auto insurers' websites on shopping and self-service, and finds that web-usability trumps price among customers.

Mobility has moved from being a business convenience to an opportunity over the past two years, and insurers are turning to customer service to take advantage of that.

App designed to provide instant access to coverage information, proof of insurance, claim submissions and roadside assistance.

Updated app designed to enable policyholders to expedite claim appraisals.

Sensing an opportunity among small commercial buyers, ACE Commercial Risk Services created a simpler international travel package policy and a Web-based platform to support it.

Learn how the UK’s original insurance comparison site increased online form conversions, reduced the time required to identify and resolve website issues, and significantly improved their overall online customer experience.

A committee of 11 insurer CIOs has selected nominees for the second-annual Novarica Research Council Impact Awards. Nominees include: AIG, Aegis, Erie Family Life, Great American, Nevada General, PURE, RLI and XL.

A survey of 1,000 drivers indicates they want more severe coverage penalties for phone use while driving.

Customers who use the service centers get their repaired vehicle back four days faster, on average, the insurer said.