Customer experience

Agents, carriers and vendors come together to discuss the importance of equipping every team member with real-time technology.

In less than a minute, Celent Senior Analyst Mike Fitzgerald outlines how social media should fit into your business infrastructure.

Enhanced app is designed to enable direct access to member identification cards via smartphone.

FinSecure partnered with SBS to implement several customer service advancements in one fell swoop.

The phase where companies focus on accruing millions of followers and likes is ending; a focus on influence is what should replace it.

Customer self-service solution purchased in an attempt to provide a better consumer experience, cut operational costs.

Insurers looking to tap into Latin American markets may be surprised to find high levels of mobile usage.

New capabilities designed to increase functionality for acquiring bulk data from agents and adding new lines of business.

The 23rd annual Retirement Confidence Survey indicates that 28 percent of respondents—the highest level in the survey’s history—are not confident about being able to afford a comfortable retirement.

Contributing to the dramatic rise in popularity are automakers rolling out safety telematics globally, and partnerships between wireless carriers and insurers.