Customer experience

Armed with analytics, insurers should be able to make better business decisions more quickly and mobilize teams to connect better with customers, leading to success and growth, according to PwC.

Enservio, a provider of software and services to property insurers, has launched ContentsExpress, an online contents valuation tool designed to accelerate the contents claims process for property insurance claims.

With just weeks before launch, MetLife Spain had to completely rethink its stalled customer document creation project.

A 30-year-old in the industry explains what he would like to see as the transformation of the way insurance is conducted continues.

Despite billions spent on marketing, the majority of consumers don't have a retirement savings and income plan.

Agents and carriers are tripping over themselves, when they should be working together.

The insurer signs on for another three years with Merkle.

Adapting social practices in core systems operations may be insurers' best opportunity to leverage social networks.

Capgemini report finds internet/mobile channels have great potential to make customers happier, which may come at the expense of agents.

Generation Y consumers present a unique and fast-moving target for insurers; catching them may require real-time insights and even faster, more agile systems.