Customer experience

The move to new and unfamiliar markets is opening up insurers to risks about which they have virtually no data.

Temkin Group, a customer experience research and consulting firm, asked 10,000 U.S. consumers to rate their customer experiences on a scale of 1-to-7, in terms of being functional, accessible and emotional. Temkin limited the analysis to 246 companies, each of which included responses from 100 or more consumers. USAA was the top-ranked P&C insurer, and TriCare was the top-ranked health plan.

Celent recognizes the technology initiatives of 15 insurers and names XL Group the Model Insurer of the Year.

IBM study finds consumers more likely to buy from agents or intermediaries than websites.

Angelyn Treutel, president, SouthGroup Insurance, is given 60 seconds to outline the increasing importance of agency management.

Recent statistics present the average consumer who wants to purchase insurance using a mobile device.

Micro-Insurance Products and Mobile Are Changing Lives and Creating Growth Opportunities.

If you’re only watching social media chatter, there are big customer support and marketing opportunities passing your business by.

Health insurer designs app enabling policyholders outside the United States to submit claims using smartphone cameras.

In conjunction with America Saves Week, new website presents consumers with online resources to assess their retirement savings.