Customer experience

Insurer hires Nuance Communications' virtual assistant Nina to interact with its 2.25 million mobile downloaders.

New app functionality designed to enable customers to view leave time and claim details on devices.

Partnership provides mobile access for group life insurance enrollees to view their accounts.

Of those insurers participating in the survey, most (57 percent) said UBI is predominantly a rating accuracy play, which SMA acknowledged as a logical assumption, as the auto insurance value proposition is primarily about price. However, 43 percent said UBI’s value is in reducing loss costs by improving driver behavior and increasing retention (43 percent). Attracting new customers and claims control followed distantly, with 14 percent each.

What do you get when you mix trillions of dollars in assets and a quasi-ignorant understanding of finance? Enter the Generation X and Generation Y consumers.

A new report contends that insurers that commit to analyzing data from social media will be able to better establish an ROI.

Big spenders may garner lots of likes on Facebook, but when it comes to social media interaction, smaller, specialized insurers lead the way.

Anticipating a more customer-centric strategy, insurers will look to new data sources and analytical techniques to sharpen risk understanding and customer profiling, according to a new report.

Purchase highlights recent reports indicating life insurers are outspending P&C insurers when it comes to online/mobile quoting systems.

Earlier today, Marsh announced strategic changes to its Flood Service Center (FSC) that will allow it to service standard flood insurance policies as part of the National Flood Insurance Program’s (NFIP) Write Your Own (WYO) Program.