Customer experience

Recent statistics present the average consumer who wants to purchase insurance using a mobile device.

Micro-Insurance Products and Mobile Are Changing Lives and Creating Growth Opportunities.

If you’re only watching social media chatter, there are big customer support and marketing opportunities passing your business by.

Health insurer designs app enabling policyholders outside the United States to submit claims using smartphone cameras.

In conjunction with America Saves Week, new website presents consumers with online resources to assess their retirement savings.

Insurer hires Nuance Communications' virtual assistant Nina to interact with its 2.25 million mobile downloaders.

New app functionality designed to enable customers to view leave time and claim details on devices.

Partnership provides mobile access for group life insurance enrollees to view their accounts.

Of those insurers participating in the survey, most (57 percent) said UBI is predominantly a rating accuracy play, which SMA acknowledged as a logical assumption, as the auto insurance value proposition is primarily about price. However, 43 percent said UBI’s value is in reducing loss costs by improving driver behavior and increasing retention (43 percent). Attracting new customers and claims control followed distantly, with 14 percent each.

What do you get when you mix trillions of dollars in assets and a quasi-ignorant understanding of finance? Enter the Generation X and Generation Y consumers.