Customer experience

Enhanced app is designed to enable direct access to member identification cards via smartphone.

FinSecure partnered with SBS to implement several customer service advancements in one fell swoop.

The phase where companies focus on accruing millions of followers and likes is ending; a focus on influence is what should replace it.

Customer self-service solution purchased in an attempt to provide a better consumer experience, cut operational costs.

Insurers looking to tap into Latin American markets may be surprised to find high levels of mobile usage.

New capabilities designed to increase functionality for acquiring bulk data from agents and adding new lines of business.

The 23rd annual Retirement Confidence Survey indicates that 28 percent of respondents—the highest level in the survey’s history—are not confident about being able to afford a comfortable retirement.

Contributing to the dramatic rise in popularity are automakers rolling out safety telematics globally, and partnerships between wireless carriers and insurers.

Policy Self-Service Portal is designed to give more control to customers while cutting insurers’ customer service expenses.

Remembrance Life designed to offer death benefits in a variety of ways.