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Customers still desire the human touch of agentsif it's provided in real time and on the platforms they prefer.
January 29
Treutel Insurance Agency Inc. -
Customer analytics is presented as the driving force behind big data success in new survey results.
January 28 -
Insurer worked with InfoBeans on recent mobile expansion.
January 28 -
Vehicle repair times and satisfaction with the repair process both decline.
January 25 -
App will soon be available on both iOS and Android platforms.
January 25 -
A new report from Forrester provides an overview of mobile capabilities in insurance, including an array of potential functionalities and customer interest.
January 24 -
Insurer looks for greater flexibility and efficiency from BillingCenter, a Guidewire product.
January 24 -
Experian QAS survey finds fewer than 1 percent of businesses lack data quality initiatives.
January 23 -
In an effort to meet customer demands, the insurer's new products are designed for customization.
January 18 -
The new offering, IBX Wire, is designed to enable members to connect directly to the insurer and manage their personal health care via mobile device.
January 11
