Customer experience

Gamification and mobile marketing at the root of insurer's new partnerships.

New Report-a-Birth function is designed to make it easier for the mothers of newborns to activate disability coverages.

Portal to serve Andesa’s ADASTAR Q+ plan administration system.

Insurer deploys the Toughbook mobile computers in all 50 states, enabling appraisers to write estimates on site and upload reports.

Subscription service to track and review web resources for 16 providers of defined contribution plans, including ING, New York Life and Principal.

Two-thirds of life/annuity insurers plan to increase spending on analytics in the next two years as they seek to enhance the customer experience.

Quote comparison tool presents local insurance outlets to auto owners.

J.D. Power 2012 Homeowner survey finds multi-policy owners most satisfied, but all add-on policies are not created equal in the retention equation.

Claims processing remained the top compliance issue for P&C insurers, followed by rating factors and the cancelation of policies. In terms of life and health insurers, problems with claims processing stole the top spot away from compliant policy forms, which was reported last year as the biggest compliance issue. Failure to pay claims properly in accordance with policy provisions was only fifth on that list for life and health insurers.

Dissecting the consumer experience to find the most important touch points and evaluate brand harmony can say a lot about a brand's ability to garner loyalty.