Customer experience

While online service is preferred overall, Celent survey also found that younger consumers favor face-to-face interactions for complex customer service issues.

With upgraded app, dental insurance members no longer need to carry physical ID cards.

With life insurance ownership at an all-time low, a top-tier insurer gets creative in an attempt to meet customer desires.

Online tools and a structured framework designed to help financial advisors address lifetime income planning needs.

Insurers headed into the year set to face some of the industry's biggest challenges, most have overcome the obstacles, but not all.

Software to boost multichannel marketing and spur customer segmentation.

Auto-Owners, Amica and Erie Insurance lead the pack in overall satisfaction, according to J.D. Power study. Fairness, ability to manage expectations and communicating the progress of a claim most important.

Novarica Research Council Impact Award Nominee of the Day: Allstate Financial enabled producers and customers to legally bind an electronic signature to a life insurance application via the internet.

Novarica Research Council Impact Award Nominee of the Day: Through a pair of CSR-focused projects, PEMCO Mutual Insurance Company created a customer-centric perspective that has led to better customer service and improved sales opportunities.

New website to better suit consumer, business needs.