Customer experience

USAA received the highest online policyholder security rating based on a new report from Corporate Insight, titled “Login Security: Keeping Policyholder Information Safe.” Amica received marks just short of USAA’s while Progressive was cited just behind Amica. Best practices offered by the research firm were for insurers to offer login access throughout the company website, provide additional security options, provide easily accessible security information and provide users with the option to set security questions.

Mobile app attempts to use specific smartphone technologies to provide drivers with an around-the-clock roadside resource.

Insurer offers online home inventory service stored in the cloud.

Online consumer research and aggregators are again changing the way insurers approach the market, how can insurers stay focused on the consumer experience?

Application designed to allow policyholders to check claims information and policy details from their mobile devices.

Recent studies place insurers in the middle of the pack in terms of social networking adoption, but are they getting enough out of it?

Michael Raynor, author of "The Innovator's Manifesto" discusses where insurers need to focus innovation and disruption efforts.

SMA study finds customers, products, finance and investments next areas ripe for transformation.

Esurance has expanded its usage-based insurance program and now offers both UBI and traditional auto insurance in Arkansas. Esurance is backed by Allstate, the largest publicly held personal lines insurer in the United States.

Hurricane Isaac is not likely to be a market-changing event that would tip the balance to a hard property market.