Customer experience

The insurance industry uses just 20 percent of mobile apps' potential, research firm says. However a few insurers are doing it right.

Alliance aims to enable agents to submit applications electronically, reduce processing time and cost.

Erie Insurance announced three executive appointments today: Richard Burt, EVP, Product; Christina Marsh, SVP, Services; and Dionne Wallace Oakley, SVP, Human Resources.

How a start-up telematics insurer is allowing U.K. insurers to look at young drivers completely differently.

This week, the insurer found itself at the mercy of the Internet. While social analytics is set to take off in coming years and monitoring social networks for feedback is increasingly seen as essential in this era of consumer-centrism, this is an uncanny example of why these initiatives need to be fully embraced.

John Hancock, Pacific Life, Allstate and four others selected by CSC and its North American client community.

Of the 14 life insurance firms monitored by Corporate Insight, Liberty Mutual and USAA were cited as having the strongest social media performances and were awarded top grades.

Free informative app, called WreckCheck, designed to help consumers protect property, identities with accident reports.

Aviva is looking for 5,000 UK drivers with Android smartphones to test its RateMyDrive app.

After purchasing ClaimCenter from the provider five years ago, the insurer is also implementing Guidewire's billing, client data management and policy administration systems.