Customer experience

The property/casualty industry is facing a number of potentially transformational forces, including increasing competition, consumerization, the number of communications options for both agents and customers, social networking, and an evolving regulatory environment, according to Gartner’s “Hype Cycle for P&C Insurance, 2012.”

The new form of computing requires the same management and due diligence as any IT engagement, but insurers are finding areas in which to apply it.

Internal testing shows participants improve driving behavior over time.

Customer expectations are growing fast; social media can be the bridge from frustrated consumers to knowledgable representatives.

To successfully deliver e-signatures and e-delivery applications, insurers should begin by implementing them in a single process or product, according to a strategic analysis released by ACORD and developed by international law firm Locke Lord LLP.

New report examines coverage tools that P&C insurers offer and names the insurers that do it best.

Partnerships established with Allstate, Progressive and other carriers to offer side-by-side comparison of multiple auto insurance options.

Socialite will attempt to leverage the power of Salesforce.com's to bring social interaction throughout the sales cycle.

After auto claims satisfaction dipped in the first quarter, decreased out-of-pocket spending and shorter repair processes contribute to much stronger results in the second quarter.

Alfa2Go mobile application now enables customers with iPhone and Android smartphones to pay bills, file claims and access policy info.