Customer experience

With an eye on improved reliability, insurer turns to mobile security company Keynote DeviceAnywhere.

New tool designed to track the progress users make toward reaching retirement goals that users establish using the site.

AHNJ On the Go is designed to provide members with access to a provider finder, personal health records and a prescription drug pricing tool among other tools and information.

BillingCenter to handle both direct and agency billing for Penn National and will be deployed for all lines of business.

The new, redesigned version of its mobile application is designed to enable an additional access point for tablet users to connect with the insurer.

While the adoption of mobile standards is rising fast, it is critical for strategy and development teams to discount the hype, take a comprehensive view of where mobile apps are currently and chart a direction that recognizes that fast changes in the mobile market are inevitable, according to the “Mobile Strategies: State of Mobile Apps 2012” survey, from MGI Research.

Through the new portal, users can access risk management tools, from Liberty Mutual’s RISKTRAC risk information management system to the insurer’s online claims reporting tool

Intending to address product development and customer service, insurer picks up Duck Creek's policy administration and billing solutions.

To expand distribution in a static market, insurers are looking at everything from system revamps to new technologies to new partnerships.

The importance of agile mobile- and Web-based interfaces and why agents are fighting for protected agent-carrier communication paths.