Customer experience

The app is designed to provide clients with a view of their current economic value based on their expected lifetime earning capacity.

J.D. Power found particularly sharp increases in customer satisfaction with policy offerings and interactions with insurers.

For many adults in the United Kingdom, insurance is a “grudge purchase” – bought to insure against the possibility of something unfortunate happening – and the value test is the customer experience at claim time, according to “The Reality and Opportunities in Claims Management: Consumer Experiences in the United Kingdom,” a new report from Celent.

Enterprise content management firm to partner with Volly for the integration of its Digital Mail Gateway software.

Smartphone users will automatically be redirected to the new mobile site when going to boltinsurance.com, where, according to BOLT, visitors will still be able to compare coverage and pricing, receive quotes and make purchases. BOLT added that visitors will also be able to call a company representative directly from the mobile site or schedule a time for an agent to call them back.

Northwestern Mutual launches free game on Facebook and mobile Web page.

Insurers and consumers seem to disagree about what a website should focus on, and nowadays, the consumer is always right.

Alliance to enable deductibles and real-time tracking and monitoring for Chubb customers.

Mobile and microfinance are just two of the technologies transforming financial services, according to recent report.

With the advent of self-service and social media, customers now own company brands.