Customer experience

Insurer offers online home inventory service stored in the cloud.

Online consumer research and aggregators are again changing the way insurers approach the market, how can insurers stay focused on the consumer experience?

Application designed to allow policyholders to check claims information and policy details from their mobile devices.

Recent studies place insurers in the middle of the pack in terms of social networking adoption, but are they getting enough out of it?

Michael Raynor, author of "The Innovator's Manifesto" discusses where insurers need to focus innovation and disruption efforts.

SMA study finds customers, products, finance and investments next areas ripe for transformation.

Esurance has expanded its usage-based insurance program and now offers both UBI and traditional auto insurance in Arkansas. Esurance is backed by Allstate, the largest publicly held personal lines insurer in the United States.

Hurricane Isaac is not likely to be a market-changing event that would tip the balance to a hard property market.

The insurance industry uses just 20 percent of mobile apps' potential, research firm says. However a few insurers are doing it right.

Alliance aims to enable agents to submit applications electronically, reduce processing time and cost.