Customer experience

Through the new portal, users can access risk management tools, from Liberty Mutual’s RISKTRAC risk information management system to the insurer’s online claims reporting tool

Intending to address product development and customer service, insurer picks up Duck Creek's policy administration and billing solutions.

To expand distribution in a static market, insurers are looking at everything from system revamps to new technologies to new partnerships.

The importance of agile mobile- and Web-based interfaces and why agents are fighting for protected agent-carrier communication paths.

The app is designed to provide clients with a view of their current economic value based on their expected lifetime earning capacity.

J.D. Power found particularly sharp increases in customer satisfaction with policy offerings and interactions with insurers.

For many adults in the United Kingdom, insurance is a “grudge purchase” – bought to insure against the possibility of something unfortunate happening – and the value test is the customer experience at claim time, according to “The Reality and Opportunities in Claims Management: Consumer Experiences in the United Kingdom,” a new report from Celent.

Enterprise content management firm to partner with Volly for the integration of its Digital Mail Gateway software.

Smartphone users will automatically be redirected to the new mobile site when going to boltinsurance.com, where, according to BOLT, visitors will still be able to compare coverage and pricing, receive quotes and make purchases. BOLT added that visitors will also be able to call a company representative directly from the mobile site or schedule a time for an agent to call them back.

Northwestern Mutual launches free game on Facebook and mobile Web page.