Customer experience

As insurers move rapidly to adopt more consumer-centric business models, their efforts are tempered by equally imperative compliance concerns surrounding these new forms of communications and business transactions.

Onboard connectivity monitors and communicates mileage to insurer.

In the next couple years, social projects with clear business objectives that allow for quantifiable ROI will be an unavoidable goal.

Study from Prudential and CFO finds majority of executives are looking to move to employee-choice models for benefits.

Suite designed to help organizations use customer satisfaction feedback to increase financial performance.

Program utilizes Web, phone and paper with personalized guidance for employees making multiple benefit enrollment decisions.

Tuscon, Ariz., office looking to fill more than 200 openings.

Enabling customers to conduct business when they want and where they want is becoming a top priority across insurance verticals. GEICO has expanded its app’s self-service features to offer more mobile functionality for customers.

Engagement is the flavor of the week, yet accruing likes and shares on your company's Facebook page may not mean anything unless you're targeting correctly.

Mobile quoting and purchasing capabilities for GEICO policyholders expand.