USAA has adopted the speech-recognition virtual assistant from Nuance Communications Inc. for use within its mobile app. A pilot is planned for August, and the functionality will launch to all USAA members in early-2013.

Nuance announced the release of Nina, a virtual assistant for mobile customer service apps that allows companies to add speech-based virtual assistant capabilities to existing iOS and Android mobile apps, the same statement. Nina combines Nuance speech recognition, Text-to-Speech (TTS), voice biometrics, and Natural Language Understanding (NLU) technology, hosted in the cloud.

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