Customer experience

Multichannel delivery and enterprisewide implementations main selling points for providers.

Four other insurers also recognized for making their content accessible and understandable to consumers.

Partnership to provide ingenie with the underwriting capacity needed to supplement its telematics offering.

Modern billing systems present the opportunity to simplify systems integration, standardize billing and provide a platform forupdating customer service capabilities.

As insurers move rapidly to adopt more consumer-centric business models, their efforts are tempered by equally imperative compliance concerns surrounding these new forms of communications and business transactions.

Onboard connectivity monitors and communicates mileage to insurer.

In the next couple years, social projects with clear business objectives that allow for quantifiable ROI will be an unavoidable goal.

Study from Prudential and CFO finds majority of executives are looking to move to employee-choice models for benefits.

Suite designed to help organizations use customer satisfaction feedback to increase financial performance.

Program utilizes Web, phone and paper with personalized guidance for employees making multiple benefit enrollment decisions.