Customer experience

America’s first CIO Vivek Kundra offers lessons learned while working with enflamed costs and an IT budget of $80 billion.

Between leadership, marketing and operational tactics, certain approaches and mindsets are needed to avoid the pitfalls of the post-recession market.

App designed to satisfy policyholder demand for 24/7 mobile self-services.

Insurance Networking News and Celent released INN’s sixth annual technology solution provider ranking for the insurance industry last night at an awards event held at the ACORD LOMA Insurance Systems Forum in Orlando.

Using the platform, the insurer was able to add new features such as an urgent care finder and information access for non-members.

Two new studies show that the embrace of existing technologies, such as telematics, could soon have a dramatic effect on the insurance industry.

Insurance Networking News is proud to present its INN Newscast. This special video edition brings you exclusive coverage from day one of the 2012 ACORD LOMA Insurance Systems Forum in Orlando.

Insurance Networking News is proud to present its INN Newscast. This special video edition brings you exclusive coverage from day one of the 2012 ACORD LOMA Insurance Systems Forum in Orlando.

Mobilizer designed to bring together mobile, social media potential and customer service efforts.

Life insurance CIOs need to stay on top of technology trends, initiatives and challenges in the industry. Recently, LOMA asked five CIOs to discuss these, and the group turned the focus to communication and the pervasiveness of IT within companies.