Customer experience

Potential consumers already believe they need more coverage, however, they need to be approached just the right way.

Horizon BCBSNJ’s facility opens in the summer. The retail center will be staffed by specially-trained personnel to help customers with their health insurance needs, direct them to resources for maintaining a healthy lifestyle and assist them in purchasing health insurance products and services.

Expanded variable and indexed annuity products reflect growing concerns among prospective retirees.

DocuSign boasts several life, P&C clients, points to straight-through processing as motivation for e-signature purchases.

American United Life taps national sales and service VP from his former post at Cigna.

Customer experience analytics provider brings more than 450 clients with it, including GEICO and Wells Fargo.

Technology is rapidly transforming human interaction into informal communications, how can the insurance industry react?

14 insurers, including State Farm, The Hartford and 21st Century, named in Temkin’s 2012 trust ratings.

Health insurers embrace e-contracting approach to save paper and admin costs and improve customer service efforts.

Health insurers are counting on technology to reduce the claims-processing errors that cost billions of dollars and frustrate patients and physicians.