Customer experience

The Hartford and Liberty Mutual garner top rankings; study concludes that while there are fewer shoppers overall, they are more likely to shop online and switch auto insurance carriers, and self-service can tip the balance.

Coalition raises awareness by gathering research and members, lobbies for no-fault reform.

Investment in CRM software experienced a year-over-year increase of 13.5 percent in 2011.

Crawford & Company, a provider of claims management solutions, launched a self-service application for post-lease vehicle inspections designed for use on mobile devices.

Data is seamlessly integrated into Liberty Mutual Group Benefits’ tracking and reporting tools.

Customer engagement and why you need to start catering to the next wave of tech-savvy, demanding insurance consumers.

Overall customer satisfaction declined 13 points to 842 during the first quarter of 2012, according to J.D. Power study.

INCOME Promise Select designed to improve customization and attempts to provide more flexibility to fixed income plans.

Deal includes upgrades surrounding policy, billing, claims, imaging and reinsurance processing.

With a history of encouraging green trends, The Hartford continues by announcing a discounted renewal rate for electric car owners.