Customer experience

Technology is rapidly transforming human interaction into informal communications, how can the insurance industry react?

14 insurers, including State Farm, The Hartford and 21st Century, named in Temkin’s 2012 trust ratings.

Health insurers embrace e-contracting approach to save paper and admin costs and improve customer service efforts.

Health insurers are counting on technology to reduce the claims-processing errors that cost billions of dollars and frustrate patients and physicians.

The Hartford and Liberty Mutual garner top rankings; study concludes that while there are fewer shoppers overall, they are more likely to shop online and switch auto insurance carriers, and self-service can tip the balance.

Coalition raises awareness by gathering research and members, lobbies for no-fault reform.

Investment in CRM software experienced a year-over-year increase of 13.5 percent in 2011.

Crawford & Company, a provider of claims management solutions, launched a self-service application for post-lease vehicle inspections designed for use on mobile devices.

Data is seamlessly integrated into Liberty Mutual Group Benefits’ tracking and reporting tools.

Customer engagement and why you need to start catering to the next wave of tech-savvy, demanding insurance consumers.