Customer experience

Overall customer satisfaction declined 13 points to 842 during the first quarter of 2012, according to J.D. Power study.

INCOME Promise Select designed to improve customization and attempts to provide more flexibility to fixed income plans.

Deal includes upgrades surrounding policy, billing, claims, imaging and reinsurance processing.

With a history of encouraging green trends, The Hartford continues by announcing a discounted renewal rate for electric car owners.

Organic growth behind carriers’ desire for technologies that facilitate customer requests and consolidate multiple document systems.

State Farm, Progressive and Allstate noted for successful Facebook presences in a recent report breaking down the industry’s take on social media.

Participants in national online pilot learn skills to help manage conditions and interact with others living with chronic illness.

Social media's versatility makes it impossible to assess objectively, but there are many examples of companies employing different strategies very effectively.

Partnership to provide online benefits education, enrollment.

Depending on how insurers utilize the nudge, it can either enhance or undermine customer service credentials.