Customer experience

Carriers need to become “customer-centric,” embracing a variety of insurance products and technologies to support the customer experience.

Internal app enables mobile quoting and sales for iPad users, with Android compatibility yet to come

Charging customers fees to conduct e-commerce is a bad idea and will create scrutiny and ill will; something insurance carriers always need to avoid.

New report examines how insurers can steel themselves for coming changes in the healthcare market.

New report examines how insurers can steel themselves for coming changes in the healthcare market.

In a new report, Aite Group offers a look at who is and isn’t buying life insurance, and for what reasons.

Guardian Life Insurance is actively recruiting hundreds of business professionals looking for a new line of work.

Although China's total insurance premiums in 2011 rose 10 percent to 1.43 trillion yuan ($226.64 billion) from a year earlier, many insurance companies have not kept up with "the profound changes in the external environment," according to the country’s regulatory body.

Propertycasulaty insurers got some more bad news this morning, this time from Ernst & Young, which predicted their ongoing struggle to succeed against a tide of further economic ills.

Many positive ways to look at this proactive approach to preventing fraud conducted over social media sites.