Customer experience

State Farm has made its Driver Feedback mobile app available on Android devices. This free app is designed to turn a person’s cell phone into a pocket-sized driving coach when placed in the car.

The new market demands a nuanced approach to reaching consumers, one that involves subtle tactics using today's networks of influence.

Insights from Novarica's Matt Josefowicz on technology trends for the upcoming year: social media, web-to-mobile transitions and those expensive core system modernizations.

Carrier pushes continuing education by offering two free courses to staff members.

Carriers need to become “customer-centric,” embracing a variety of insurance products and technologies to support the customer experience.

Internal app enables mobile quoting and sales for iPad users, with Android compatibility yet to come

Charging customers fees to conduct e-commerce is a bad idea and will create scrutiny and ill will; something insurance carriers always need to avoid.

New report examines how insurers can steel themselves for coming changes in the healthcare market.

New report examines how insurers can steel themselves for coming changes in the healthcare market.

In a new report, Aite Group offers a look at who is and isn’t buying life insurance, and for what reasons.