Customer experience

Guardian Life Insurance is actively recruiting hundreds of business professionals looking for a new line of work.

Although China's total insurance premiums in 2011 rose 10 percent to 1.43 trillion yuan ($226.64 billion) from a year earlier, many insurance companies have not kept up with "the profound changes in the external environment," according to the country’s regulatory body.

Propertycasulaty insurers got some more bad news this morning, this time from Ernst & Young, which predicted their ongoing struggle to succeed against a tide of further economic ills.

Many positive ways to look at this proactive approach to preventing fraud conducted over social media sites.

Consumers want more technology in their vehicles, both for safety and infotainment purposes, and they expect it to appear in all vehicles, not just luxury lines, according to a new study from Accenture.

The always-on, always-up digital culture that has been so readily adopted by younger Americans is having an impact on direct mail, according Mintel Comperemedia, a firm that provides competitive intelligence services. The firm reports that direct mail volume to consumers from life, health and property/casualty insurers is down 11 percent in Q3 2011 compared to Q3 2010.

Internal use and consumer outreach using social media will undoubtedly persist, but it may take marketers to push the format to flourishing heights.

Allstate is putting its money where its mouth is when it comes to claims service.

Online Insurance Marketplace, an online community for educated consumers to shop and access quotes for insurance plans from various companies, has taken its social media efforts to a new level, promoting life insurance on its Facebook page by offering a simple poll question.

In its most recent Insurance Carrier Scorecard, Keynote Competitive Research, the industry analysis group of Keynote Systems Inc., named Progressive Insurance’s website the top website in the car insurance industry. The scorecard, which is part of Keynote’s Online Excellence Competitive Research Study, rates companies on nine categories. Progressive has received top honors on 18 of the last 19 scorecards, dating back to 2000.