Customer experience

Customer satisfaction holds steady despite increase in amount of time needed to repair vehicles, J.D. Power study finds.

Google’s Glen Reardon deconstructs the traditional three-step marketing model to find that mobility is a growing, disruptive force that cannot be ignored.

Online auto quote tools are becoming increasingly robust, a new report evaluating offerings from Allstate, GEICO and The Hartford, finds.

U.S. Households Investigating But Not Buying Life Insurance?

J.D. Power and Associates recognizes property/casualty insurer for its call center’s customer service operations.

AIG Forms New Group Benefits Organization

U.S. employees’ confidence in their ability to retire comfortably continued to rebound from post-recession lows last year, notes a new report issued by Towers Watson. But among the Generation X set, concerns still linger.

Life insurer moves to increase productivity through CRM, forms technology upgrades.

State Farm has made its Driver Feedback mobile app available on Android devices. This free app is designed to turn a person’s cell phone into a pocket-sized driving coach when placed in the car.

The new market demands a nuanced approach to reaching consumers, one that involves subtle tactics using today's networks of influence.