Customer experience

The introduction of telematic technologies will help improve overall road safety, new data from U.K.-based The Co-operative Insurance shows.

AgentsofAmerica.org (AoA) reports that it will publish a 26-chapter e-book on risk management in early 2012. The “E&O Loss Control & Risk Management Program for Insurance Agents and Brokers” represents a collaborative effort by more than 25 top E&O insurance attorneys and experts from across the country, notes AoA, and includes an appendix on best practices.

Some say social media can serve as a comfortable setting for learning and receiving encouragement from others suffering similar circumstances, but how can patients verify the information's integrity?

The retail theft claims insurers expect to pay out this holiday weekend may take a back seat to those presented by clients with commercial package policies that include business interruption. CNBC reports that demonstrators are taking the Occupy Wall Street movement to retailers with an organized effort called “Stop Black Friday.”

The U.S. Department of Health and Human Services (HHS) has issued its first rebuke to an insurer under the federal rate review provision of the Affordable Care Act.

According to a new study from the Highway Loss Data Institute (HLDI), the extra weight hybrid vehicles carry around because of their battery makes them safer. In fact, the study found that the odds of being injured in a crash are 25 percent lower for people in hybrids, when compared to conventional fuel models.

Survey shows employers not meeting employee desires for health plan programs that are easy to use, motivating, meaningful and personalized.

In a move that reflects global insurance broker Willis Group Holdings’ acknowledgement of the growing role analytics plays across all domains of insurance and risk management, the global insurance broker announced that Rowan Douglas has been appointed CEO Global Analytics for Willis.

Christi Daughenbaugh, 2011 Chairman of the National Association of Independent Life Brokerage Agencies (NAILBA), selected Melinda Meyer, VP, Member Office Development for national broker/dealer ValMark Securities, as the recipient of the 2011 NAILBA Chairman’s Award. The honor was presented yesterday at the association’s annual meeting, NAILBA 30, in Phoenix, Arizona.

People in Portland, Ore. are mad as hell at distracted drivers and they’re not going to take it any more, according to a poll conducted by PEMCO Insurance. The problem is: some of those same drivers admit to the driving-while-distracted behavior, violating safe driving laws on a regular basis.