Customer experience

A monthly service from Corporate Insight will provide feedback and insight into the online presence of Liberty Mutual, MetLife, Nationwide, The Hartford, USAA and several other tier-one carriers.

Employee Benefits an Early Target in Budget Cuts

Vendor unleashes Business Performance Analytics Suite in an attempt to spearhead a new corporate identity and growth initiative.

Award at 2011 Medical Marketing and Media Awards recognizes Humana’s focus on personal relationships, understanding of seniors.

Allstate Winces at Cat Losses

USAA's been an early adopter of new digital banking technology, due in part to its unique customer base of military personal, who are often dispatched to locations around the world on short notice.

Insurer promotes David Zona, Kathleen Zortman to leadership positions.

A survey of 90 insurers found customer service experience and product design contribute the highest amount of potential value to creative disruption.

New study results demonstrate the need for increased customer-centric communication across all channels in order to develop higher levels of trust.

Harvard Pilgrim Health Care, Tufts Associated Health Maintenance Organization and Capital Health Plan top National Committee for Quality Assurance's ranking of the highest-rated plans in the nation.