Customer experience

Enterprise IP telephony software shows early signs of improving customer service and employee productivity.

Social media, text messaging, customer assistance and catastrophes: How Irene and the recent earthquake have taught us to communicate.

Allstate, State Farm issue information, advice to policyholders affected by Hurricane Irene.

Laura Schupbach to take on role being vacated by David Zuercher at the end of the year.

While coastal wind damage is less than expected, inland flooding wreaks havoc in Northeast.

AT&T to assist the insurer in creating an application to provide policyholders with on-the-go services.

Thunderhead’s NOW platform to streamline customer communications systems.

Hurricane Irene advances toward New York and an estimated $2.4 trillion worth of insured properties in the state’s coastal areas.

In a low-growth economy, technology consolidation enables insurers to increase the production of existing agents, expand into new channels and monitor performance of all sales activities.

Insurers Ready for Irene