Customer experience

Estrich Tapped as IASA President

PCI Lists Worst Cities, States for Towing

Carrier launches disaster microsite to help its commercial lines customers prepare for hurricane season.

Without talking to my "friends" directly, I have no way of knowing why they clicked on the Like button, rendering an analytical tool of questionable value even further devalued.

American College Names New Ethics Director

Tropical Storm Arlene brings heavy rains, threat of mudslides, to Mexico.

British drivers participating in a survey would rather purchase a policy online versus over the phone or through a broker.

Brits Confident in Insurance Purchases Online

J.D. Power research also finds unbundled customers happier with insurance offerings.

With a focus on growth rather than simple cost-cutting, insurance CIOs are trying to deeply change the mix of capabilities, knowledge and assets within their organizations.