Customer experience

Confusing wording makes auto insurance policies incomprehensible to 36% of American drivers, according to a survey.

The new group will provide those in the life insurance and annuity market with advice on risk mitigation and financial leverage.

Agency-centric insurer pays $1 billion to acquire Esurance and expand its presence on the Web.

insurance, claims, losses, disaster recovery, Chubb, Japanese catastrophe

Kasina's "Social Media Index" ranked the five most successful users of social media amongst asset management firms.

Nearly 50% of global consumers believe their financial institutions don't care about them.

Insurers may be interested to learn how banks are putting tablets to good use to aid their sales staff.

Before the end of the month, the U.S. government will seek buyers for its stake in American International Group (AIG). Nasdaq, reports the estimated value of the shares at between $7 to $30 billion.

The Centers for Disease Control and Prevention analyzed the costs of auto crash deaths by state; finds that half of all costs come from just 10 states.

During the month, Allstate deployed more than 3,000 claims professionals to assist with more than 100,000 claims.