Customer experience

In many Asian countries, the burgeoning of a subset of the population—the elderly--is presenting economic challenges tied to Asian pension systems. Because the systems are not providing an adequate retirement income for this subset, there are opportunities for insurers to enter the market with solutions.

Southern Pioneer Property and Casualty Insurance Co. will use iPartners’ Insurance Scorecard business intelligence solution. iPartners, a provider of Software as a Service business analytics solutions to the P&C insurance industry, says Insurance Scorecard will support Southern Pioneer’s growth by providing improved analytics through management dashboards and timely, easy access to the company’s policy and claims data for enhanced reporting capabilities.

Kane, a provider of specialist risk and insurance management services, will acquire the insurance management operations of HSBC through an agreement that has been signed with HSBC Bank Bermuda Ltd., HSBC Bank Cayman Ltd. and HSBC Insurance Agency (USA) Inc.

Insurers offering retirement services are learning that attention to detail and improved communication dramatically boosts customer retention and satisfaction rates, a survey finds.

The result of agent feedback, the new site utilizes technologies that provide increased feature, functionality.

J.D. Power says health plan members are more satisfied when provider and payer are part of the same organization; ranks top 3 carriers in 17 U.S. regions.

Similar to New York Life and Nationwide, Allstate says it's looking to add more agents all across the country.

Emerging technologies could spark product innovations that change the way the industry serves customers. But insurers must match technologies with strategic goals.

Aflac’s situation with comedian Gilbert Gottfried’s Twitter comments about the Japanese disaster has shown that insurers must develop well-defined and well-communicated social media usage policies.

The insurer's Snapshot PAYD program offers policyholders the chance to cut auto rates by up to 30%.