Customer experience

LIMRA has developed a social media training program designed to help guide advisers through any potential legal and cultural social media landmines.

Advanced AI systems like those being developed by IBM sound great, but acquiring such systems is another matter.

A truck insurer is king of the road when it comes to mobile app development.

Not many of the insurers that already have reported their fourth quarter and year-end results in recent weeks seem to have faced as much speculation leading up to their report as American International Group Inc.

As carriers chase down growth, policyholders are left with inflexible service and often brutal customer experience.

Mark Molitor, VP, IT Sales, Marketing & Corporate Support, CUNA Mutual Group, provides insight into the insurer's award-winning customer experience project.

Independent financial advisers say that improving efficiency and time management is a goal for 2011, and carriers can help them achieve it.

The company’s edgeConnect user experience platform joins other insurance solutions chosen to provide building blocks designed to help insurers to transform their business processes.

Saybrus Partners Inc., a subsidiary of The Phoenix Companies Inc., formed a group that will offer clients a "Plan Right, Retire Right" planning program.

Large sports cars have the highest average collision claims costs and passenger vans have the lowest, notes the U.S. Department of Transportation’s National Highway Traffic Safety Administration (NHTSA).