Customer experience

The top 25 life/health insurance writers continue to set the pace for the larger U.S. industry, which saw a 2.6% increase in nine-month net premiums written to $424.2 billion. The increase is the first since year-end 2008, according to A.M. Best, which released its list of Top 25 U.S. Life/Health writers today.

Courier services and pizza places already have websites with robust sales and services features; insurers should, too.

Insurers may be interested in keeping up with the ongoing challenges banks face in enabling consumer phone transactions.

The Health Information Exchange technology solutions provider is expected to help the insurer comply with the new EMR rules that go into effect in 2012.

Some of INN’s Women in Insurance Leadership award winners share the characteristics that they believe make a successful leader.

Insurers may want to take notice as the bank's free app has more than 250,000 downloads since last month.

Blog to feature tips in areas of property protection, claims prevention and repair.

Advances in technology, consumer acceptance are enabling insurers to offer more pay-as-you-go offerings.

Insurers across both property and casualty and life/health are evaluating 2011 mobile technology plans, and many are following a model used by banks, airlines, hotels and other service providers that are focused on improving transaction and service levels, reports Novarica in two new reports on the subject.

Could mobile apps be making insurance fun and friendly for the consumer?