Customer experience

The mutual insurer will implement CSC's systems for its life and personal and commercial P&C lines of business.

While purchasing property insurance online is still in its infancy compared to the auto insurance market, the time is ripe to increase property quotes and purchases.

Many believe that the future for insurers is in the mobile Web.

Customers tend to be loyal to their insurers, but policy retention rates vary, J.D. Power auto insurance satisfaction study reveals.

IVANS says Transformation Station will boost EMCs’ sales by enabling more frequent quoting by agents and faster response to customers.

Insurers may want keep tabs on advancements in the mobile payment realm.

Android and iPhone are starting to crush Blackberry when it comes to business use and consumer app development.

Insurers may want to keep an eye on trends in IT that will focus on development for social media and mobile devices, Gartner says.

Analyst firm expects agent channel to give way to non-traditional channels such as bancassurance and aggregators.

Health plan search technology puts power in hands of employees.