Customer experience

New app to enable users to get quick quotes, connect with customer service reps or get glance-and-go updates on claims and payments.

The President does his best to mollify India while dismissing the idea of lost jobs at home as “an old stereotype.”

In its fourth annual program, INN honors nine insurers for core systems, customer service and enterprise systems innovations.

The updated identity fraud product will better protect against the most frequently experienced problems.

Many in the insurance world are still slow to recognize social media as a viable tool and an effective way to reach the customer.

Agreement will extend application outsourcing, systems integration and management consulting between Accenture and RSA for an additional three years.

Like many other areas of specialized knowledge, this information can be invaluable and will position you as a value-added practitioner.

A new report from San Diego-based Mitchell International Inc. delves into the complex relationship between the economy, the cost of replacement auto parts and claims severity.

Investment and operational losses in 2008 may have weakened many individual annuity insurers, but for larger players such as Allianz Life Insurance Co. of North America (Allianz Life), the U.S. subsidiary of Allianz SE, financial strength has not been an issue.

Insurer voting is in progress as INN and Celent partner on INN’s 5th annual ranking of tech solution providers.