Customer experience

Survey reveals that poor customer service makes consumers more apt to commit fraud.

Enhancements increase policyholder ability to manage their account via handheld device.

MyHealth provides personalized messages to members and providers to improve health and optimize health care spending.

If a slightly improved economy is lulling insurers into a sense of relative security concerning their customer-base, they need to think twice, according to a new report by Boston-based Celent. The report, “Insurance Customer Service Trends in North America,” notes that it has never been more important to keep the clients insurers have.”

While many Asian consumers are staring to purchase policies from banks, the majority still prefer the personal touch of agents.

Insurers may want to ensure consumer adoption of their mobile wares doesn't fall short of expectations, as experts predict banks will struggle without proper promotion.

Allstate announced the launch of Tag In, its latest mobile messaging smartphone app for iPhone, Android and Blackberry users.

Individuals can securely purchase policies online and immediately print policies and ID cards.

Solution intended to foster payor/provider alignment, promote engagement with two-way communication through a provider portal and interactive dashboards.

Aetna announced today that Chairman and CEO Ronald Williams will retire from in April 2011. Effective Nov. 29, 2010, he will become executive chairman, and Mark Bertolini, currently Aetna’s president and head of business operations, will be appointed CEO and elected to the company’s board of directors. Aetna said the board intends to elect Bertolini to the additional role of chairman upon Williams' retirement.