Customer experience

The updated identity fraud product will better protect against the most frequently experienced problems.

Many in the insurance world are still slow to recognize social media as a viable tool and an effective way to reach the customer.

Agreement will extend application outsourcing, systems integration and management consulting between Accenture and RSA for an additional three years.

Like many other areas of specialized knowledge, this information can be invaluable and will position you as a value-added practitioner.

A new report from San Diego-based Mitchell International Inc. delves into the complex relationship between the economy, the cost of replacement auto parts and claims severity.

Investment and operational losses in 2008 may have weakened many individual annuity insurers, but for larger players such as Allianz Life Insurance Co. of North America (Allianz Life), the U.S. subsidiary of Allianz SE, financial strength has not been an issue.

Insurer voting is in progress as INN and Celent partner on INN’s 5th annual ranking of tech solution providers.

Survey reveals that poor customer service makes consumers more apt to commit fraud.

Enhancements increase policyholder ability to manage their account via handheld device.

MyHealth provides personalized messages to members and providers to improve health and optimize health care spending.