Customer experience

If your insurance company is looking for employees in these roles, competition is stiff.

A recent survey of executives at small commercial lines insurers reveals some shifts in what is driving distribution investment decisions.

To stay ahead, insurers must assess the factors shaping the industry including emerging technologies.

People do not react more positively to a cheerful chatbot than a neutral one except under specific circumstances, says a recent study.

Working together with new incumbents, customers and internal employees is a trend we will see take off.

Digital first notice of loss increases overall satisfaction for customers who use those tools.

First-party claims service makes real-time communication possible.

A new research report from SMA reveals that 85% of personal lines insurers are currently developing or deploying channel expansion strategies.

Both have a mutual goal of keeping systems secure and their customers' information private.

Can time to first contact predict how well an adjuster will handle a claim journey from start to finish?