Customer experience

Digital, company culture, and employee engagement are crucial to closing the talent gap.

To gain greater insights into the claims space, SMA has been tracking over 175 P&C claims vendors.

Crash detection technology has the potential to save lives and reduce claims expenses.

The 2022 U.S. Small Commercial Insurance Study reports that overall small business insurance customer satisfaction has increased.

The industry is continuing to evolve and find new ways to leverage technology.

How embedded insurance could challenge and benefit the insurance industry.

Automation can enable insurance providers to resolve common policyholder requests faster.

Most consumers expect their insurance company to be able to interact with them through all digital channels.

Insurer adds options to property and general liability coverages

Virgil R. Miller will succeed Teresa L. White.