Customer experience

Gartner survey finds modernizing applications a great concern for carriers, along with data analytics.

Also: News from Progressive, Sentry Insurance, Millennial Specialty and more

Consider introducing specific touch points and service level expectations.

Branch Insurance CTO shares insights on standing out digitally.

This profound change in the coverage gap underscores the need for modernized IT and more cloud-based technology.

Corporate Insight honored Lincoln Financial and Ladder as well.

Digitalization and new emerging technologies will continue to transform the insurance industry, company says.

Claims experts shared what they've seen work well in the past two years with Digital Insurance.

The insurance industry is looking for the right standards and practices for the use of smart home devices in homeowners insurance.

The platform uses 14 questions plus data provided by the insureds to generate up to four specific quotes.