Customer experience

The path to artificial intelligence implementation can be costly and arduous. Are financial leaders reaping the benefits?

Creating an open API architecture gives mid-size agencies the modern, digital-first tools to compete with larger insurance players.

Aviation faces significant challenges that are affecting rates and challenges attracting and retaining highly skilled talent.

Jennifer Helms, Boston Mutual’s executive vice president, will lead the department.

Customer satisfaction in insurer's digital offerings declined this year, according to the J.D. Power 2022 U.S. Insurance Digital Experience Study.

As much as consumers' financial services needs have evolved in the last two years, so have executives' demands and expectations of their innovation initiatives.

Legacy carriers must work to up their digital capabilities and online user experience.

Organizations are driving to become fully automated enterprises, but single point solutions are putting that goal at risk.

Insurance companies and their technology partners are mobilizing to respond to rapidly changing customer needs and expectations in the post-COVID era.