Customer experience

Regulation and expansion are included among Deloitte's six key topics for which insurance companies will be watching in the coming year.

After its Macon, Ga., office doubled in size in the last 10 years, the insurer has decided to hire 150 employees.

U.S. life carriers need to understand consumer behavior in order to help agents close new business.

Social media is invaluable in helping people find each other, share information, communicate and learn, but it's not without its pitfalls.

Boston-based research and advisory firm, launches a new service dedicated to the Indian financial services space.

Insurance Networking News would like to congratulate the following select number of nominees, whose innovation deserves special recognition. Watch for their stories in upcoming issues of Insurance Networking News and online at www.insurancenetworking.com.

INN is proud to present the 2009 INNovator Awards, recognizing key advances in the use of technology and practices in the insurance industry.

While Web apps are a critical part of many insurers’ business strategies, there needs to be better, more systematic approaches to addressing potential performance issues.

Group disability insurance adds disability rider to permanent life insurance policies for small business owners.

Online insurance quoting system designed to enable end-to-end trace and analysis of transactions to pinpoint problems as they move through application topologies across the network.