Customer experience

Rollout of service designed to bring ease and efficiency to managing insurance product transactions.

The insurer adds staff to provide marketing and sales assistance, in-language and in-culture financial education programs, training, and other customized support to distribution partners, plan sponsors and ING's regional sales organizations.

Given social media's rise in popularity among older demographic groups, it's now become a serious data security risk for insurers as attackers target their less tech-savvy customers.

Celent says customer portals should behave in the manner customers expect, which requires continued investments to reflect changing customer behavior, and the leveraging of new technologies.

For insurers looking to develop their social media strategy, looking to banks may offer some helpful clues.

Industry technology executives admit that adopting the changes required to innovate is no longer an option: CIO Insurance Summit report.

Regulation and expansion are included among Deloitte's six key topics for which insurance companies will be watching in the coming year.

After its Macon, Ga., office doubled in size in the last 10 years, the insurer has decided to hire 150 employees.

U.S. life carriers need to understand consumer behavior in order to help agents close new business.

Social media is invaluable in helping people find each other, share information, communicate and learn, but it's not without its pitfalls.