Customer experience

The Blues plan, Hawaii Medical Service Association, administers a $50 million program to help physicians and hospitals implement information technology.

Research from Forrester finds that while U.S. auto insurance customers often utilize the Web to shop, they still prefer to purchase through agents or the call center.

In addition to offering proprietary life insurance, Phoenix now provides—through its Saybrus Partners unit—life insurance consulting services to financial advisers.

In its fourth annual program, INN recognizes Farmers Insurance for its enterprisewide “IdeaPoint” innovation.

Bolstering its ranks with experts from within insurance companies, Novarica announces Martina Conlon, previous senior manager at Arbella Insurance, will join the research and advisory firm.

Insurers that do not map a comprehensive strategy will be at a competitive disadvantage.

Insurance.com's strategic use of continuous monitoring is improving the precision and efficiency of call center decisions.

A survey reveals a high level of customer loyalty and satisfaction among respondents.

With so many insurers currently pondering best practices for utilizing social media, examining strategies employed by banks may help.

Forrester talked to 70 North American insurers about their hardware and infrastructure investment plans and found that they're very concerned about risks associated with cloud computing and virtualization.