Auto insurers who've ramped up their efforts to woo customers and improve their overall experience are starting to reap the rewards of their efforts. A recent study conducted by J.D. Power and Associates finds that homeowners insurance customers who file a property claim are much less satisfied with their claims experience than auto claimants.
The "2009 Home Claims Satisfaction Study" finds that customer satisfaction with the home claims experience averages 828 on a 1,000-point scale, while auto claims experience satisfaction averages 842.
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