Customer experience

Deep Customer Connections’ industry benchmark of carriers’ performance ranks their “ease of doing business.”

One plan is to provide services to agents who already have affinity marketing schemes in place.

State insurance office publishes pay-as-you-drive policies for insurers.

Insurers may need to alter operating models and product offerings to better service baby boomers.

As more and more consumers use comparison-shopping sites, a major question arises for carriers and agents: Are online comparison shoppers really good customers for your book of business?

The solution, NexJ Contact for Finance, is expected to be rolled out to Wells Fargo Advisors’ entire population of advisors and support staff across all distribution channels.

Using banks as a distribution channel may be a way for life insurers to tap into the middle-income market.

The insurer offers its customers in the education industry a new tool to help retirement planning.

A survey from LowerMyBills.com reveals that consumers shopping for auto insurance seek lower premiums, but many don’t know how to do so.

Reports indicate that revenue support is not going to come from a hardening market.