Customer experience

Bolstering its ranks with experts from within insurance companies, Novarica announces Martina Conlon, previous senior manager at Arbella Insurance, will join the research and advisory firm.

Insurers that do not map a comprehensive strategy will be at a competitive disadvantage.

Insurance.com's strategic use of continuous monitoring is improving the precision and efficiency of call center decisions.

A survey reveals a high level of customer loyalty and satisfaction among respondents.

With so many insurers currently pondering best practices for utilizing social media, examining strategies employed by banks may help.

Forrester talked to 70 North American insurers about their hardware and infrastructure investment plans and found that they're very concerned about risks associated with cloud computing and virtualization.

Deep Customer Connections’ industry benchmark of carriers’ performance ranks their “ease of doing business.”

One plan is to provide services to agents who already have affinity marketing schemes in place.

State insurance office publishes pay-as-you-drive policies for insurers.

Insurers may need to alter operating models and product offerings to better service baby boomers.