Aflac is reducing the cost of entry for its prospective agents, and at the same time making it easier for its more than 70,000 field agents to streamline applications to the insurance giant. The insurer reports that 60% to 70% of the apps submitted by its agents via straight-through processing (STP), or as Aflac calls it “jet issued.”
The company’s IT department regrouped on its SmartApp Next Generation (SNG) software (known as “The Brick” internally), which had been available only on company-issued laptops that were sold to agents for up to $3,000 each. A unique solution designed by the supplemental insurance giant’s IT group now allows Aflac field associates to run the SNG software on any Windows-based laptop for $500, a fraction of the cost of a pre-loaded laptop.
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