The Web-based system will help ensure that superior claims service remains a key differentiator for Beazley as the company continues to grow. Currently Beazley operates in the UK, United States, France, Germany, Ireland, Singapore, Hong Kong and Australia, and manages four Lloyd’s syndicates.
Beazley selected ClaimCenter in May 2008 after a thorough evaluation of options, which included building a system in-house. ClaimCenter now supports all phases of the claims handling process for all Beazley lines of business worldwide, which include professional and management liability; political and contingency risks; commercial property; marine and energy; reinsurance; accident and life; and personal lines.
ClaimCenter serves as a single platform across all of Beazley’s claims operations worldwide, helping Beazley’s claims professionals to work closely with external services providers—law firms, adjusters and other experts—to deliver a faster, better service to clients.
“Claims service is the product that our insureds buy from Beazley,” said David Marock, COO. “We see the claims experience as a moment of truth for clients in which the value of the Beazley product can be demonstrated. ClaimCenter’s comprehensive functionality will allow us to continue to improve our clients’ experience, while gaining operational efficiencies.”
Beazley’s business has grown rapidly in recent years, both within the Lloyd’s market (where the Beazley syndicates were the third-largest underwriters of business in 2009) and internationally. Supported by ClaimCenter, Beazley’s claims professionals will be able to maintain the highest service standards as the group expands into new lines of business and geographies, the company says.
“ClaimCenter represents a major investment for Beazley,” said Philippe Mazas, CIO. “But we expect it to pay for itself quickly. Economic pressures on many of our clients mean that they are becoming increasingly value conscious. They expect impeccable claims service from their insurers, and ClaimCenter will help us deliver it.”
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