Customer experience

Eight million Americans now opt for self-directed health plans, according to new survey.

Arch Re is employing a Web-based system to ease the manual burden of the insurers with which it works.

Insurers are finding enterprise mashups add a new dimension to the productivity promise of composite applications.

The company's Maxim Lifetime Asset Allocation Series offers three "glide paths," or ways in which their allocations change over time.

Given the prevailing economic concerns, insurers and brokers may be wise to look to financial planners as part of their customer service strategy.

What is the role of social media for UK insurers?

A recently released study shows that fewer customers are shopping for another auto insurance provider, but insurers step up their satisfaction efforts.

The relationship between Humana and CUNA Mutual Group enables Humana’s Medicare products to be offered by CUNA Mutual’s call center.

The independent, wholesale broker of commercial property insurance moves to Iselin, N.J., to accommodate its growing business.

The key will be if the Office of National Insurance can deliver on its promise of greater uniformity of regulation among the states.