Customer experience

Property/casualty agents disclose in a survey what they want from carriers in services and technology; what factors matter the most when placing business; and how investments by carriers in agent technologies make a bottom line difference in agencies.

Capital District Physicians' Health Plan and Excellus BlueCross Blue Shield are the latest New York insurers to be named in the suit against Ingenix Inc.

CNA’s Risk Control unit developed a series of Webinars to educate its customers on business risks and applicable risk control solutions.

Store designed to offer health insurance assessments, self-service kiosks and information on current plan offerings to individuals and small businesses.

The new system will expose existing legacy assets as Web services, delivering patient liability information immediately to physicians and providers.

When it comes to customer service, technology can amplify a bad customer experience.

Sales methods in today's economy vary, making technology's role to customize its approach more important than ever.

Vendors, government Web sites seek to apprise consumers of options.

The U.S. health care industry will increase spending on information technology by 2.6% to $28.4 billion in 2009, according to the Stamford, Conn.-based research and consulting firm.

Children's Health Insurance Program launched a Spanish Web site to serve Pennsylvania’s growing Latino population and provide resources for parents to learn about the program.